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Retailing and Logistics Management BBA 6th Sem PTU

by Madhurima
₹180 ₹180.00(-/ off)

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Retailing and Logistics Management is a definitive book for BBA 6th Semester students at Punjab Technical University (PTU), authored by Prof. Anshul Dogra and Dr. Priya Sodhi. Published by Thakur Publishers, this book offers complete coverage of the prescribed syllabus (BBA 612-18). It comprehensively explores key areas including retail formats, consumer buying behavior, retail strategy, merchandise management, store layout, Supply Chain Management (SCM), and Logistics Management. With a focus on both theoretical concepts and practical applications, including the Indian retail context, this book is an essential guide for exam preparation and building a foundational career in retail and logistics.

Have Doubts Regarding This Product ? Ask Your Question

  • Q1
    Is this book strictly aligned with the Punjab Technical University (PTU) BBA 6th Semester syllabus?
    A1

    Yes, this textbook is meticulously crafted to align 100% with the prescribed PTU syllabus for the course BBA 612-18, Retailing and Logistics Management.

  • Q2
    Does the book cover the topic of online retailing?
    A2

    Yes, Unit I includes a dedicated section on Online Retailing (E-tailing), discussing its role within multichannel retailing strategies.

  • Q3
    How does this book address the specific context of the Indian retail market?
    A3

    The book contains specific chapters and sub-sections, such as "Retailing in India" and "Logistics in Organized Retail in India," that analyze the unique challenges and opportunities within the Indian retail landscape.

  • Q4
    Is Store Management and Visual Merchandising covered in detail?
    A4

    Yes, Unit III is entirely dedicated to Merchandise & Store Management, with specific chapters on Store Management, Store Layout, Store Design, and Visual Merchandising.

  • Q5
    Does the book explain the difference between Supply Chain Management and Logistics Management?
    A5

    Yes, Unit IV clearly defines and explains the distinction between Supply Chain Management (SCM) and Logistics Management, a common point of confusion for students.

  • Q6
    What aspects of consumer behavior are covered?
    A6

    Unit I covers Customer Buying Behavior in Retailing, including types of buying decisions, the buying process, and the social factors that influence these decisions.

  • Q7
    Is the book suitable for someone not from PTU but studying a similar subject?
    A7

    While it is optimized for PTU students, the comprehensive coverage of retailing and logistics fundamentals makes it a valuable resource for students of other universities with similar curricula.

  • Q8
    Does the book cover the financial aspects of running a retail business?
    A8

    Yes, Unit II includes a section on Financial Strategy in Retail, which is essential for understanding the economic viability of retail operations.

  • Q9
    How is the logistics function connected to customer service?
    A9

    Unit IV explores the direct relationship between Customer Service and Logistics, explaining how efficient logistics operations are crucial for delivering on customer promises and enhancing satisfaction.

  • Q10
    Is brand management for retailers covered?
    A10

    Yes, a dedicated section on Retail Brand/Brand Management in Retailing in Unit III discusses how retailers can build and manage their own brands to foster customer loyalty.

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UNIT - 1: RETAILING AND CONSUMER BUYING BEHAVIOR
1. Retailing
2. Various Retail Formats: Classification of Retail Structure
3. Online Retailing (E-tailing)
4. Retailing in India
5. Customer Buying Behavior in Retailing
6. Exercise

UNIT - 2: RETAILING STRATEGY, LOCATION & HRM IN RETAILING
1. Retail Strategies
2. Financial Strategy in Retail
3. Retail Locations and Site Selection
4. Human Resource Management (HRM) in Retailing
5. Retail Organization
6. Exercise

UNIT - 3: MERCHANDISE & STORE MANAGEMENT
1. Merchandise Management
2. Planning Merchandise Assortments
3. Buying Merchandise
4. Pricing Decision for Merchandise/Retail Merchandise Pricing
5. Retail Communication and Promotion
6. Retail Brand/Brand Management in Retailing
7. Store Management
8. Managing Store Layout
9. Managing Store Design
10. Visual Merchandising

UNIT - 4: SUPPLY CHAIN AND LOGISTICS MANAGEMENT
1. Supply Chain Management (SCM)
2. Logistics Management
3. Logistics and Customer Relationship Management (CRM)
4. Customer Service and Logistics
5. Logistics in Organized Retail in India
6. Exercise
BBA 612-18
Retailing and Logistics Management

UNIT - I
Retailing: Definition, Scope, Economic Significance, Opportunities in Retailing, Various Retail Formats, Multichannel Retailing Including Online Retailing (E-tailing), Changing Scenario of Retail,
Customer Buying Behavior in Retailing: Types of Buying Decisions, Buying Process, and Social Factors Influencing Buying Decisions in Retailing.

UNIT - II
Retailing Strategy: Retail Strategy, Target Market and Retail Planning Process, and Financial Strategy. Retail Locations and Site Selection, Location Opportunities, Factors Affecting the Site Selection, Estimating Demand for a New Location.
Human Resource Management in Retailing: Gaining Competitive Advantage through HRM, Designing Retail Organization Structure, and Motivating Retail Employees.

UNIT - III
Merchandise Management: Planning Merchandise, Buying Merchandise, and Pricing Decisions for Merchandise. Retail Communication Mix: Developing Brands Building Customer Loyalty, Promotion Strategy, Planning a Retail Promotion Strategy. Store Management: Managing the Store, Store Layout, Design, and Visual Merchandising.

UNIT - IV
Supply Chain & Logistics Management - Introduction, Difference between Logistics and Supply Chain Management, Role of Logistics in an Economy, Challenges in Supply Chain & Logistics Management, Logistics and Customer Relationships Management, Logistics—Functions, Logistics—Structure, Logistics—Cost, Customer Service & Logistics Management, Logistics in Organized Retail in India

Title: Retailing and Logistics Management for BBA 6th Semester, PTU | A Comprehensive Book by Prof. Anshul Dogra & Dr. Priya Sodhi | Thakur Publishers

This book, "Retailing and Logistics Management," is an authoritative and meticulously crafted resource designed explicitly for Bachelor of Business Administration (BBA) students at Punjab Technical University (PTU) in their sixth semester. Authored by the esteemed Prof. Anshul Dogra and Dr. Priya Sodhi and published by Thakur Publishers, this book serves as a complete academic guide, aligning perfectly with the prescribed PTU syllabus (BBA 612-18). It provides an in-depth exploration of the dynamic and interconnected fields of modern retailing and efficient logistics management.

Structured into four comprehensive units, the book systematically covers the entire spectrum of knowledge required for academic success and practical application. The journey begins with Unit I: Retailing and Consumer Buying Behavior, which establishes a strong foundation. It delves into the definition, scope, and profound economic significance of retailing. Students are introduced to various retail formats, including the ever-expanding domain of online retailing (e-tailing) and the unique characteristics of the retailing sector in India. A crucial section on consumer buying behavior equips readers with insights into different types of buying decisions, the consumer buying process, and the social factors that influence purchasing decisions in a retail context.

Unit II: Retailing Strategy, Location & HRM in Retailing transitions into strategic planning. It provides a robust framework for developing effective retail strategies, including financial planning and the critical process of retail site selection. This unit emphasizes the importance of location opportunities and the factors affecting site selection, teaching students how to estimate demand for a new store location. Furthermore, it highlights the role of Human Resource Management (HRM) in gaining a competitive advantage, covering essential topics like designing an effective retail organization structure and motivating retail employees.

Unit III: Merchandise & Store Management addresses the core operational aspects of retail. It offers a detailed guide to merchandise management, from planning assortments and buying merchandise to making strategic pricing decisions. The unit also extensively covers retail communication mix, promotion strategy, and the vital area of retail brand management for building customer loyalty. It concludes with practical guidance on store management, including managing store layout, store design, and the art of visual merchandising to enhance the in-store customer experience.

Finally, Unit IV: Supply Chain and Logistics Management connects retail operations with the backend supply chain. It clearly distinguishes between Supply Chain Management (SCM) and Logistics Management, explaining the pivotal role logistics plays in the economy. The unit covers the key functions, structure, and cost aspects of logistics, its integration with Customer Relationship Management (CRM), and the critical link between customer service and logistics. It concludes with a focused look at the challenges and practices of logistics in organized retail in India, providing a relevant, localized perspective.

Each unit is reinforced with exercises, making this book not only an ideal tool for semester examinations but also a valuable reference for aspiring retail managers, entrepreneurs, and professionals seeking to understand the synergy between front-end retail strategies and back-end logistical efficiency. With its clear language, structured presentation, and syllabus-centric approach, this book by Thakur Publishers is an indispensable resource for mastering retailing and logistics management.

UNIT - 1: RETAILING AND CONSUMER BUYING BEHAVIOR
1. Retailing
2. Various Retail Formats: Classification of Retail Structure
3. Online Retailing (E-tailing)
4. Retailing in India
5. Customer Buying Behavior in Retailing
6. Exercise

UNIT - 2: RETAILING STRATEGY, LOCATION & HRM IN RETAILING
1. Retail Strategies
2. Financial Strategy in Retail
3. Retail Locations and Site Selection
4. Human Resource Management (HRM) in Retailing
5. Retail Organization
6. Exercise

UNIT - 3: MERCHANDISE & STORE MANAGEMENT
1. Merchandise Management
2. Planning Merchandise Assortments
3. Buying Merchandise
4. Pricing Decision for Merchandise/Retail Merchandise Pricing
5. Retail Communication and Promotion
6. Retail Brand/Brand Management in Retailing
7. Store Management
8. Managing Store Layout
9. Managing Store Design
10. Visual Merchandising

UNIT - 4: SUPPLY CHAIN AND LOGISTICS MANAGEMENT
1. Supply Chain Management (SCM)
2. Logistics Management
3. Logistics and Customer Relationship Management (CRM)
4. Customer Service and Logistics
5. Logistics in Organized Retail in India
6. Exercise

Have Doubts Regarding This Product ? Ask Your Question

  • Q1
    Is this book strictly aligned with the Punjab Technical University (PTU) BBA 6th Semester syllabus?
    A1

    Yes, this textbook is meticulously crafted to align 100% with the prescribed PTU syllabus for the course BBA 612-18, Retailing and Logistics Management.

  • Q2
    Does the book cover the topic of online retailing?
    A2

    Yes, Unit I includes a dedicated section on Online Retailing (E-tailing), discussing its role within multichannel retailing strategies.

  • Q3
    How does this book address the specific context of the Indian retail market?
    A3

    The book contains specific chapters and sub-sections, such as "Retailing in India" and "Logistics in Organized Retail in India," that analyze the unique challenges and opportunities within the Indian retail landscape.

  • Q4
    Is Store Management and Visual Merchandising covered in detail?
    A4

    Yes, Unit III is entirely dedicated to Merchandise & Store Management, with specific chapters on Store Management, Store Layout, Store Design, and Visual Merchandising.

  • Q5
    Does the book explain the difference between Supply Chain Management and Logistics Management?
    A5

    Yes, Unit IV clearly defines and explains the distinction between Supply Chain Management (SCM) and Logistics Management, a common point of confusion for students.

  • Q6
    What aspects of consumer behavior are covered?
    A6

    Unit I covers Customer Buying Behavior in Retailing, including types of buying decisions, the buying process, and the social factors that influence these decisions.

  • Q7
    Is the book suitable for someone not from PTU but studying a similar subject?
    A7

    While it is optimized for PTU students, the comprehensive coverage of retailing and logistics fundamentals makes it a valuable resource for students of other universities with similar curricula.

  • Q8
    Does the book cover the financial aspects of running a retail business?
    A8

    Yes, Unit II includes a section on Financial Strategy in Retail, which is essential for understanding the economic viability of retail operations.

  • Q9
    How is the logistics function connected to customer service?
    A9

    Unit IV explores the direct relationship between Customer Service and Logistics, explaining how efficient logistics operations are crucial for delivering on customer promises and enhancing satisfaction.

  • Q10
    Is brand management for retailers covered?
    A10

    Yes, a dedicated section on Retail Brand/Brand Management in Retailing in Unit III discusses how retailers can build and manage their own brands to foster customer loyalty.

BBA 612-18
Retailing and Logistics Management

UNIT - I
Retailing: Definition, Scope, Economic Significance, Opportunities in Retailing, Various Retail Formats, Multichannel Retailing Including Online Retailing (E-tailing), Changing Scenario of Retail,
Customer Buying Behavior in Retailing: Types of Buying Decisions, Buying Process, and Social Factors Influencing Buying Decisions in Retailing.

UNIT - II
Retailing Strategy: Retail Strategy, Target Market and Retail Planning Process, and Financial Strategy. Retail Locations and Site Selection, Location Opportunities, Factors Affecting the Site Selection, Estimating Demand for a New Location.
Human Resource Management in Retailing: Gaining Competitive Advantage through HRM, Designing Retail Organization Structure, and Motivating Retail Employees.

UNIT - III
Merchandise Management: Planning Merchandise, Buying Merchandise, and Pricing Decisions for Merchandise. Retail Communication Mix: Developing Brands Building Customer Loyalty, Promotion Strategy, Planning a Retail Promotion Strategy. Store Management: Managing the Store, Store Layout, Design, and Visual Merchandising.

UNIT - IV
Supply Chain & Logistics Management - Introduction, Difference between Logistics and Supply Chain Management, Role of Logistics in an Economy, Challenges in Supply Chain & Logistics Management, Logistics and Customer Relationships Management, Logistics—Functions, Logistics—Structure, Logistics—Cost, Customer Service & Logistics Management, Logistics in Organized Retail in India

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  • 4
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  • 3
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