We only replace items if they are defective or damaged. Our policy lasts 3 days. If 3 days have gone by since your purchase, unfortunately we cannot offer you a exchange.To be eligible for a exchange/replacement, your item must be:
- Unused and in the same condition that you received it. It must also be in the original packaging.
- We require a Bill or proof of purchase.
- You will be responsible for paying for your own delivery charges for exchange your item. Delivery charges are non refundable. If you receive a refund, the cost of delivery charges will be deducted from your refund.
- Several types of books are exempted from exchanged. Like sample papers, question banks (revision books), magazines, sale items and the books which has been arranged on special demand cannot be exchanged.There are certain situations where only partial refunds are granted: (if applicable)Any item not in its original condition, is damaged or missing parts for reasons not due to our error.Any item that is exchanged more than 3 days after billing.If books has been taken on rent any one method of customer verification is mandatory to get the return amount back(i)show original bill(ii) original photo id proof of the customer(whom the books has been issued to)(iii)customer can get verified himself/herself by receiving OTP on the registered mobile number(which has been given at the time of renting books)Rented Books will not be taken back after the due date ( due date is mentioned on bill)At the time of the return rented books should be in acceptable condition otherwise books will not be taken backit is mandatory to keep rent description sticker pasted to get money back of rented booksAll disputes are subject to Chandigarh jurisdiction only